Shipping & Return Policy
Last updated: 06.08.2025
Thank you for shopping with Shooi Shop! We’re committed to getting your order to you quickly and handling returns fairly. Below are the details of our Shipping and Return Policy.
📦 Shipping Policy
Shipping Locations
We currently ship to [insert countries/regions, e.g., the United States, Canada, and select international destinations].
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times vary by location:
-
Domestic (e.g., U.S.): 3–7 business days
-
International: 7–21 business days
Note: Delivery times are estimates and may vary due to courier delays or customs processing.
Order Tracking
Once your order is shipped, you’ll receive an email with a tracking number to monitor delivery progress.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 7 days of the delivery date at support@shooishop.com. We’ll work with the carrier to resolve the issue.
🔁 Return & Exchange Policy
We want you to love your purchase! If something isn’t right, we accept returns and exchanges under the following conditions:
Eligibility
-
Items must be returned within 30 days of delivery.
-
Products must be unused, unworn, and in original packaging.
-
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
The following items cannot be returned:
-
Final sale items
-
Gift cards
-
Customized or personalized products
How to Start a Return
To initiate a return, please contact us at support@shooishop.com with:
-
Your order number
-
The item(s) you wish to return
-
The reason for the return
We will provide you with return instructions and a return shipping address.
Return Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
We recommend using a trackable shipping method. Shooi Shop is not responsible for items lost during return transit.
Refunds
-
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
-
If approved, a refund will be issued to your original payment method within 5–10 business days.
Exchanges
To exchange an item, follow the same process as a return and place a new order for the desired product.
❓ Questions?
If you have any questions about shipping or returns, we’re here to help: